We do not offer refunds. Unfortunaty many times customers order product after the event. Dealing with custom shirts there is no way to recover our loss therefore we DO NOT GIVE REFUNDS. We are working hard to deliver a quality product in an efficient turn around time, and rely on that to keep you coming back. Although we do not offer refunds we do want you to be happy. So if you have a complaint, email us at info@stinkclothing and we'll see if there is something else we can do to make you happy. Thank you